We hope that you love everything you buy from us, however, if this is not the case, we will consider exchanging any item* you are unhappy with when you return it to us in a saleable condition within 14 days. The delivery charge is non-refundable except where the goods are faulty. This does not affect your statutory rights.
To exchange an item please contact email@example.com for more information as postage fees may occur for re-delivery.
*Please note that we cannot exchange or accept a return on sale items, with the exception of faulty merchandise.
How do I return an item (Books & Memorabilia only, please see below for clothing returns)?
Please follow the below process for returning your parcel to us:
1- Re-pack the item in its original packaging. include a note with your order number and contact details.
2-Send to Fremlins Bullwood Hall Lane Hockley Essex SS54TB
3-Return the package by making your own arrangements through any postal carrier but we require you use one who can give you a “ signed for delivery or recorded delivery” as until the parcel reaches us, it’s your responsibility.
4-Please do not post the package through the post box without obtaining a signed for delivery number.
5-Keep your certificate of postage safe as you will need this as your proof of return.
How do I return an item of clothing?
1-To exchange or return an item please contact firstname.lastname@example.org first.
2-Re-pack the item in its original packaging. include a note with your order number and contact details.
3-Send to Merch Retail Ltd, 106 Grace Road, Leicester, LE2 8AZ
4-Return the package by making your own arrangements through any postal carrier. You may want to consider a “ signed for delivery or tracked delivery” as until the parcel reaches us, it’s your responsibility.
5-Keep your certificate of postage safe as you might need this as your proof of return.